WHAT IS ISO 20000?
ISO/IEC 20000, commonly referred to as Information Technology Service Management System (ITSMS) is the leading international IT service management system standard, with the objective to ensure the quality of the IT services your company delivers. It outlines requirements for setting up the management system and best practices for managing a company’s IT service. It is designed to help organizations deliver effective managed IT Services to customers and maintain those standards overtime. ISO/IEC 20000 helps organizations efficiently deliver quality IT Service Management through a comprehensive process approach.
The ISO/IEC 20000:2018 standard consists of two parts under the title Information Technology – Service Management:
- ISO/IEC 20000-1:2018 (Part 1) consists of a number of specifications, including Planning and Implementing Service Management, Requirements for a Management System, Planning and Implementing New or Changed Services, Service Delivery Process, Relationship Process, Control Processes, Resolution Processes, and Release Process.
- ISO/IEC 20000-2:2018 (Part 2) is a “code of practice” that describes the best practices for service management within the scope of ISO/IEC 20000-1:2018. Part 2 helps those organizations looking to adopt ISO 20000.
Key Components of ISO 20000-1:
- Identifying the customer requirements
- Customer Communication
- Customer satisfaction
WHY TO CHOOSE ISO 20000-1?
ISO 20000-1 applies to both large and small service providers. Service management processes deliver the best possible service to meet a customer’s business needs within agreed resource levels, no matter the size of the organization. Many organizations seek this certification for various reasons –
- ISO 20000 certified people know how to assist and advise organizations to generate revenue and improve performance
- It also explains and advises on the definition of scope and applicability.
- It teaches them to assess a gap analysis. This certification also helps people to frame a plan for implementing the improvements.
- This certification helps people understand, create, evaluate, and apply a proper service management plan. The plan should include the service management objectives and policies.
- It helps assess and advise organizations about the implementation of continuous support processes.
- This certification explains the use of tools and technology to support a service management system’s implementation and improvement.
It helps you with:
- Service-Oriented Architectures
- Mutual understanding of requirements and accountabilities.
- Providing structure for business continuity and growth.
- SaaS
- Cloud Computing
- Virtualization
- Aligning Framework for ITIL®
- Driving Improvements in processes
HOW MUCH DOES ISO 20000-1 COST?
The cost of ISO 20000-1 certification depends on several factors. These include your business sector, type of organization, your scope of work, and your number of employees. Moreover, costs vary as per industry specific accreditation as well (such as from EGAC, EIAC, IAS, DAKKS, UKAS, JAS-ANZ or NABCB).
However, QA INTERNATIONAL SERVICES is committed to provide a cost-effective route to ISO 20000-1 certification. That’s why we focus on making ISO certification simple and straightforward. We save you money because we spend less time creating complex document trails and more time building a system that works for your business.
IMPLEMENTATION OF ISO 20000-1?
The main part of any standard is the implementation of that particular standard. Without proper implementation, it would not be possible to gain the benefits of any certification. The implementation diagram is defined below:
CERTIFICATION PROCESS OF ISO 20000-1?
Below is defined the certification process for obtaining ISO 20000-1 Certification:
BENEFITS OF ISO 20001-1?
By Implementing ISO 20000-1, organizations can gain several benefits. Major benefits are defined below via Diagram view:
